Return Policy

Return Policy for Handmade Crochet Goods

At Wool&Joy, we are committed to providing you with high-quality handmade crochet goods. We understand that there may be instances where you need to return or exchange a product. Please review our return policy below for guidance on this process:

1. Eligibility for Returns and Exchanges

We accept returns and exchanges within 7 days of the delivery date.

To be eligible for a return or exchange, the item must be in its original condition.

2. Non-Eligible Items

Custom-made or personalized items cannot be returned or exchanged unless they arrive damaged or defective.

Sale items are final sale and cannot be returned or exchanged.

3. Initiating a Return or Exchange

To initiate a return or exchange, please contact us at admin@woolandjoy.com within the 7-day window. Provide your order number and a detailed reason for the return or exchange.

We will guide you through the return process and provide instructions on where to send the item.

4. Shipping Costs

Customers are responsible for the cost of shipping the item back to us.

If you are exchanging an item due to a mistake on our part (e.g., wrong item shipped), we will cover the return shipping costs.

5. Refunds and Exchanges

Once we receive the returned item and inspect it, we will process your refund or exchange.

Refunds will be issued to the original payment method within 5 working days after receiving the returned item.

Exchanges will be processed promptly, and you will be notified of the estimated delivery date for the exchanged item.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receiving the product.

We will either issue a full refund or send you a replacement, depending on your preference.

Note that due to the handmade nature of the goods, no refunds or exchanges will be made due to variations in color, size, shape, and reasonable flaws in craftsmanship inherent with handmade items.

7. Contact Information

If you have any questions or concerns regarding our return policy, please reach out to us at admin@woolandjoy.com.

Please note that our return policy may be subject to change, so we recommend checking our website or contacting us for the most up-to-date information before initiating a return or exchange.

Thank you for choosing Wool&Joy for your handmade crochet goods. We appreciate your support and look forward to serving you.

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